FAQ
Answers to most common questions about products, orders, shipments, and payments.
Shipping
The standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a e-mail notification with shipping information.
97% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Depending on the circumstances and inventory levels, it may take longer than usual.
To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment 2 - 7 business days with the estimated shipping time. We show an estimate for each product on its respective page, under the buy it now button. When buying multiple products, count on delivery for the longest product estimated times on your cart.
When the order is shipped you will receive an email with the tracking link.
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. We'll cover the costs of reprinting and shipping a replacement order for you.
Right now we only ship to the European Economic Area. We have plans to sell worldwide soon!
A, B, C – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F – Denmark, Estonia, Finland, France
G, H, I, J – Germany, Greece, Hungary, Ireland, Italy
L, M, N – Latvia, Lithuania, Luxembourg, Malta, Netherlands
P, S – Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Payments
HOLO accepts the following forms of payment for online purchases:
VISA, Mastercard, American Express, Apple Pay, Google Pay, Bancontact,
iDEAL, Multibanco and Union Pay
We only accept one form of payment per order.
Orders
We sell exclusive online in our Website.
Return and Exchanges
For more information check our Return Policy.
- Misprinted/damaged/defective items
- Lost in transit
The custumer have to present us with the receipt or proof of purchase, the order number and in some cases a picture of the product in question.
To start a return, you can contact us at (support@holo.com.pt). Contact us before returning any products. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any claims for misprinted/damaged/defective items must be submitted within maximum of 1 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
We'll cover the costs of reprinting and shipping a replacement order for you in this cases. Claims deemed an error on our part are covered at our expense.
To start a refund, you can contact us at (support@holo.com.pt). If your refund is accepted will be processed within approximately 7-10 business days from receipt. It will normally be refunded by the same method in which you made the payment.
Will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.
Products
All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
Each product has in the description all the necessary measures.