FAQ
Answers to most common questions about products, orders, shipments, and payments.
Shipping
All orders are processed within 2–3 business days (excluding weekends and holidays).
Our standard fulfillment time is 2–7 business days, depending on demand and inventory levels.
- 97% of orders ship within 5 business days
- Over 50% ship within 3 business days or less
As soon as your order leaves our facility, you’ll receive an email with tracking information.
During high-volume periods or limited drops, processing times may be slightly extended, but we always work to get your order out as quickly as possible.
Once your order has been shipped, you’ll receive an email with your tracking link and shipping details.
If you don’t see the email, please check your spam or promotions folder. Still can’t find it? Contact us and we’ll make sure you get your tracking information right away.
If your tracking hasn’t updated or your package seems delayed, we recommend checking your tracking link first for the most recent updates.
If your package is confirmed lost in transit, please submit a claim within 14 days of the estimated delivery date.
We’ll take care of reprinting your items and shipping a replacement order at no additional cost to you.
If you’re unsure about your shipment status, feel free to contact us, we’re here to help.
We currently ship to countries within the European Economic Area (EEA).
We’re working on expanding worldwide soon, stay tuned.
For detailed information about shipping times, costs, and policies, please visit our Shipping Policy page.
We currently ship to the following countries within the European Economic Area:
A, B, C – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F – Denmark, Estonia, Finland, France
G, H, I, J – Germany, Greece, Hungary, Ireland, Italy
L, M, N – Latvia, Lithuania, Luxembourg, Malta, Netherlands
P, S – Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
If your country isn’t listed yet, we’re working on expanding, stay tuned.
For detailed shipping information, please see our Shipping Policy.
At the moment, we only offer Flat Rate Shipping.
You can update your shipping address only if your order has not yet entered the fulfillment or shipping stage. To ensure your change can be accommodated, please contact us immediately.
Orders
HOLO pieces are available exclusively on our official website.
We do not distribute through third-party retailers.
Payments
We accept the following payment methods for online purchases:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Bancontact
- iDEAL
- Multibanco
- UnionPay
All payments are processed securely at checkout. Your payment information is encrypted and securely processed.
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information is protected.
We do not store or have access to your full payment details. Your data is handled in accordance with industry security standards.
You can shop with confidence knowing your payment information is safe.
At this time, we accept only one payment method per order.
If you’re experiencing issues with your payment, please contact us and we’ll be happy to assist.
Yes. We accept international credit and debit cards globally, including Visa, Mastercard, American Express, and Discover.
Return and Exchanges
We want you to be completely satisfied with your order.
For full details on returns, exchanges, and refunds, please see our Return and Refund Policy.
If you have any questions or need assistance, our support team is here to help.
We want you to receive your order in perfect condition.
You can request a return or refund for misprinted, damaged, defective, or lost items.
Please see our Return and Refund Policy for full instructions, and contact our support team for any assistance.
To ensure a smooth return or refund, please provide:
- Your receipt or proof of purchase
- Your order number
- In some cases, a photo of the item
This information helps us handle your request quickly and accurately.
To return an item, contact us first at 📧 support@holo.com.pt 📧
Once your return is approved, we’ll provide detailed instructions for sending your package back.
Please note: Returns sent without prior approval cannot be processed, so please reach out before returning any items.
Return & Exchange Time Frame:
- Damaged, defective, or misprinted items: Submit within 1 week of delivery.
- Lost in transit: Submit within 2 weeks of the estimated delivery date.
We’ll handle reprinting and shipping replacements at our expense for claims caused by our error, so you can shop with confidence.
We do not offer exchanges for different sizes.
Please review the sizing details in each product listing carefully to select the best fit for you.
To request a refund, please contact us at 📧 support@holo.com.pt 📧
Once your refund is approved, the amount will be returned to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Refunds are generally processed within 3–10 business days after we receive your return.
You’ll receive an email confirmation once your refund is complete.
The amount will be credited back to your original payment method.
Products
Every order passes through a three-step quality inspection before shipment.
In the rare event that a product is damaged, mislabeled, or faulty, either due to quality control or shipping, we take full responsibility and will provide a free replacement.
Every product listing includes comprehensive sizing measurements.
We recommend checking these carefully to ensure you choose the right size.
To keep your garments looking their best and lasting longer, we recommend the following:
- Always turn the garment inside out before washing to protect prints and embellishments.
- Wash in cold water (30ºC/86ºF) on a delicate cycle (~600 rpm). Avoid high-speed or harsh settings.
- Use a soft or mild detergent and wash with similar colors.
- Avoid fabric softeners and bleach (even non-chlorine).
- Do not dry clean. Hang drying is ideal. If using a dryer, select low heat and keep garments inside out.
- If ironing is necessary, use a cold iron and turn the garment inside out.
- Store in a cool, dry place and avoid prolonged sun exposure. Avoid rough surfaces or velcro to prevent damage.
Following these instructions will help maintain the vibrancy and quality of your garments.
Most of our products are made with sustainable materials.
- Many items use Oeko-Tex certified inks, which are safe even for children’s clothing and help reduce environmental waste.
- Some products use Kornit water-based inks, also Oeko-Tex certified.
- Even synthetic products often contain a high percentage of recycled polyester.
Check each product description for specific material and sustainability information.
If you have further questions you can always contact us by email, at support@holo.com.pt or through our contact page right here.